Cancellation & Refund Policy

1. Order Cancellation

An order can be cancelled prior to dispatch (statuses: Pending, Confirmed, or Processing). You may request cancellation through your dashboard or by calling our farmer helpline.

2. Wallet Refund Guarantee

Upon approved order cancellation, the full redeemed merchandise amount is credited back to your Store Wallet immediately as an immutable compensating ledger entry. Your stock is automatically returned to store inventory.

3. Damaged or Non-Germinating Inputs

If seeds fail certified germination tests or containers arrive damaged/leaked, please notify support within 48 hours with batch lot numbers. Our technical agronomist will inspect the lot and issue an immediate replacement or full wallet credit.