Frequently Asked Questions
Everything you need to know about our prepaid wallet, voucher redemption, and delivery.
Why can't I pay directly using a debit/credit card during checkout?
KisanSathi uses a 100% prepaid store wallet model. This safeguards rural farmers from network timeout payment deductions during checkout, enables seasonal budgeting, and allows authorized field agronomists to set up vouchers tailored to your agricultural plans.
How do I add money or top-up my store wallet?
A KisanSathi representative or administrator generates a payment request (e.g. ₹10,000) and shares a secure Razorpay QR code or link with you via WhatsApp or SMS. Once you pay via UPI (GPay, PhonePe, Paytm, or netbanking), our automated backend verifies the payment and immediately credits your wallet.
What happens if a screenshot of payment is shared?
Wallet credit is never posted based on uploaded screenshots or manual claims. Exactly one credit is issued only when the Razorpay gateway verifies the financial transaction through authenticated server-to-server webhook callbacks.
Can an administrator place orders on my behalf?
Yes. If you prefer phone-assisted ordering, an authorized administrator can assemble your required agri inputs and place the order using your verified wallet balance. The system applies identical validation rules and generates your formal tax invoice.
Do my vouchers or wallet balances expire?
Your wallet balance remains secure in your account and carries over from season to season. Specific promotional voucher codes may have an administrative validity date as marked on your receipt.